The Tennessee Titans issued a statement of apology to season ticket holders after issues with getting into Nissan Stadium cropped up at the start of Saturday night's preseason finale against the Chicago Bears.
TitanInsider.com obtained a copy of the statement sent to season ticketholders.
According to the statement, the Titans said, “We wanted to take a monent to reach out about the challenges some experienced at Saturday's preseason game. We know gate entry speeds have long been an issue at Nissan Stadium, and we've recently made enhancements to those areas to address the situation. We've added new entry points at the stadium, increased the nuber of metal detectos, added new ticketing turnstiles and refocused our efforts to train our gate staff on the ost efficient methods for getting you inside quickly. Perhaps most importantly, in the last few months, we've made several key hires to our organization's leadership team who are waking up every day with a mission to make every event at Nisssan Stadium a delightful experience.”
The Titans indicated that staffing shortages were in part to blame for the situation regarding Saturday night's entrance difficulties. A pre-game lightning delay also was partially to blame according to the team.
“As you may have heard, many industries across the country are experiencing a massive staffing shortage. Unfortunately we, too, are experiencing these challenges and were not able to open as many security points as we’d hoped to safely get you into our facility faster. In addition, for your safety, many of you were asked to wait in your cars during the National Weather Service lighting warning, and as a result we experienced a rush at the gates about 30 minutes before kickoff. We also experienced staffing shortages across our concession stands.
“We’ll be frank – we know that what happened Saturday night wasn’t good enough, and we’re actively working to fix the issues. We are working with our partners on how to incentivize more game day staff to join us at Nissan Stadium. We are going to do a better job communicating with you on which gates are lighter in traffic. We’re also encouraging you to come through the gates early and enjoy our Titan Up Tailgate area and new, local food vendors. With concessions, we are recruiting more non-profit groups to participate in our concessions staffing program that allows them to raise funds for their charity.
“We know we have to do better in order to earn your loyalty and trust. We appreciate your support as we work to solve these challenges, and please know that we are committed to doing so.”